Ordering & Payment

How do I make sure I order the right size?

Sizing can vary widely between brands and styles, so our sizing charts are tailored to individual items. Be sure to check the specific chart for each item you’re ordering. Then, click the size dropdown menu, select the correct size, and click 'Add to Cart'.

What if I don’t know my size?

No worries! Follow our simple step by step guide to determining your measurements, and you’ll be ready to shop online confidently in a pinch!

Why isn’t my size showing in the size dropdown menu?

Once a size is sold out, it will no longer show in the size drop down menu. 😢

I have a specific question related to fit. Can you help?

We sure can! Reach out to us via our online chat feature, or by email at hello@shopcreativemuse.com with your question/s. A couple things to note:

• Make sure you check out the ‘Fit’ section of the product page for extra details regarding sizing. If something fits large or small, this is where we let you know. We also try to include the model’s size info in this section to help you gauge how the item will fit on you.

• If you contact us with questions about an item, make sure you include the item name in the subject line of your email, to help us expedite an answer for you.

Can I just order multiple sizes and return the one/s that don’t fit?

Because our inventory is limited, we ask that you order thoughtfully rather than buying multiple sizes just to return the extras. If you order two or more sizes of the same item and send any back, a restocking fee of $20 per returned item will be deducted from your return credit. This helps keep sizes available for shoppers who are ready to grab their perfect fit.

How do I place my order?

When you're ready to complete your order, click "Checkout" from within your shopping cart and follow the prompts.

What payment types do you accept?

We accept all major credit cards, Visa Debit, Google Pay and Apple Pay. At this time, we do not accept Paypal.

Can I change or cancel my order?

No. Once an order has been submitted, we’re unable to make any changes or cancellations.

If you wish to order another item, we might be able to combine everything into a single shipment to save you some money, if your first order hasn’t shipped yet. Contact us at hello@shopcreativemuse.com promptly to make this request.

 

Preorders

How do preorders work?

If you decide to Preorder an item, please note the following:

Your order will not ship according to our standard shipping times. The estimated shipping date will be indicated on the respective product page. While we do everything in our power to get your item shipped out by the date noted on the product page, occasionally delays may occur due to circumstances beyond our control such as customs or carrier delays. We will reach out to you if there is any delay in the preorder.

Your credit card will be charged at the same time as in stock items, at checkout.

What if I order a preorder item with another item that is in stock?

All items will ship together once the pre-order item is in stock. If you'd like the in-stock item/s immediately, please contact us at hello@shopcreativemuse.com. You may be charged a fee for a second shipment.

What is your return policy on preorder items?

The same return policy applies to preorder items as other regular price items, unless the preorder item is a special order. Special orders are not eligible for return.

 

Shipping

Do you offer free shipping?

Yes! We offer free standard shipping on orders over $200.00 (before tax).

If I spend less than $200.00, how much is shipping?

We offer flat-rate standard shipping across Canada and the United States for $15 on all orders under $200. Rates are applied automatically at checkout.

I live in the Kelowna, BC area. Do you offer local delivery?

Yes, we sure do! Next-day local delivery is available to addresses within 10 km of downtown Kelowna, BC. This service is free on orders over $200, otherwise the fee is $15. To have your order delivered, please select this option at checkout.

We are unable to refund shipping fees once an order has been submitted.

Where does my order ship from? 

All orders are fulfilled by us from our warehouse in Kelowna, BC.

How will my order be shipped?

Most often, we ship with UPS and Canada Post.

When will my order ship?

We know you want your stuff! On business days, orders placed before 12 pm Pacific Time may ship out the same day! Generally though, most orders ship the next business day.

During peak periods, like November and December, please allow up to 3 days for processing due to increased volume.

How do I track my order?

When your order ships, you will receive a shipping confirmation email containing tracking information. If you don’t receive a shipping confirmation email, check your Spam or Junk Mail folder and add hello@shopcreativemuse.com to your safe senders list.

My order is late—where is it?

Once your order ships, we have no control over the delivery timeline. Inquiries about late delivery must be made through the carrier. Carrier information for your order is included in your shipping confirmation email.

Contact information for our Shipping Carriers:

• UPS: www.ups.com/ca/en/support/contact-us.page 

• Purolator: www.purolator.com/en/resources-support/contact-us 

• Canada Post: www.canadapost-postescanada.ca/cpc/en/support.page 

• USPS: www.faq.usps.com/s/article/Delayed-Mail-and-Packages 

I live in the USA. How much will I have to pay for Duty, Tariffs & Customs Fees?

Any import duties, taxes, tariffs, or customs fees that may apply to orders shipping to the United States are assessed and collected by U.S. customs authorities and/or local governments. These charges are entirely outside of our control, and we are unable to calculate, predict, or collect them on your behalf.

Due to the ongoing volatility and frequent changes in U.S. trade policies, tariffs and import regulations may shift without notice. As such, even if information were available at the time of purchase, it may no longer be accurate by the time your order crosses the border.

By placing an order with us, you acknowledge that any applicable import-related charges are the responsibility of the recipient and are not included in your order total or shipping fees paid to Creative Muse.

Do you ship internationally?

At this time we ship to Canada and the United States.

 

Returns

What is your return policy?

We want you to love your Creative Muse order! Should you have a concern with an item in your order, please contact us at hello@shopcreativemuse.com, within 10 days of receiving your order. Include your order number and 'Return Request' in the subject line.In the body of your email, include details, and photo/s (if applicable). If the item is eligible for return, you will receive a return authorization via email. Do not send items back until you have obtained a return authorization from us.

Items authorized for return must be shipped back to us via traceable service (not regular postal mail). You are responsible for the cost of return shipping.

All refunds are issued as store credit, less the original $15 shipping fee (if applicable).

Please refer to our full Return Policy for more information about returns.

Do you offer an extended holiday return policy?

Yes! Gifts eligible for return that are ordered between November 15th and December 14th may be authorized for return until January 15th, subject to the same terms, conditions, and processes of our Returns Policy.

Part of my order is missing, damaged, or I received the wrong item/s.

Please inspect your package as soon as you receive it. If you are missing an item, received an item in error, or discover an item that is damaged, promptly inform us by email at hello@shopcreativemuse.com. Reports of missing, damaged and/or wrong items must be received by us within 5 days of delivery of your order.

Please include your order number in the email subject line, and attach photographs whenever possible.

Why was shipping deducted from my return credit if I received free shipping on my order?

Our free shipping offer applies to orders over $200. When a return reduces the order total below that threshold, the order no longer qualifies for free shipping. In those cases, the standard shipping cost is deducted from the return credit to reflect the revised order total.

 

General Info

Are you a Canadian company?

Absolutely! Creative Muse is proudly 100% Canadian!

Who Owns Creative Muse?

Creative Muse is the brainchild of a dynamic mother-daughter duo—Jenavive and Carole Holmes—who live and breathe creativity, fashion, and a serious love for statement style.

Carole is a powerhouse entrepreneur who’s built multiple businesses, including a multi-site senior’s housing organization with 250+ employees (talk about boss energy!).

Jenavive and Carole have been business partners for over 20 years now, and when COVID hit in 2020, they decided to blend their passion for art and fashion—and Creative Muse was born!

After three years of running a physical store in Kelowna, BC, alongside their online shop, they chose to go all-in on e-commerce, making their bold, standout fashion accessible to women everywhere—including those in small towns where great style is hard to find.

These days, Jenavive runs the show, while Carole enjoys some well-earned freedom in retirement. But when it comes to curating the most fabulous seasonal collections—that’s definitely a team effort!

Why does the colour of my item look different than it did online?

Great question! We do our best to ensure that all of our product photos are clear, well-lit, and true to the actual item—but the way colours appear can vary depending on your device and screen settings. Brightness, contrast, and even the type of screen can all subtly affect how a colour looks.

We photograph all items in natural light and edit carefully to reflect the most accurate representation possible. Still, some slight variation in colour or style detail may occur in person, especially with textured fabrics, prints, or layered materials.

Rest assured, we take pride in showing you exactly what you’re getting. If you're ever unsure, feel free to reach out—we’re happy to help clarify!

Is my information safe on your website? What do you do with it?

Short answer, yes, your information is safe! Please see our Privacy Policy for full details.