How do I select items on your website?

On the product page/s, place the item/s you wish to order in your shopping cart by clicking the "Add to Cart" button. If you wish to order more than one unit of an item, adjust the quantity first, and then click 'Add to Cart'. 

How do I make sure I order the right size?

When ordering clothing, be sure to check the size chart on the product page to find the size that most closely aligns with your measurements.

Sizing can vary widely between brands and styles, so always refer to the specific size chart of each item you’d like to order. Then, click the size dropdown menu, select the correct size, and click 'Add to Cart'. 

Our sizing charts are tailored to individual items, so be sure to check the specific chart for each piece you’re eyeing.

Also, don’t miss the "Fit" section on the product page for extra details on how the item fits. As new styles arrive, we always make a point of trying everything on ourselves so we can share insights about how things fit to make shopping a bit easier for you! If a style runs large or has a unique fit, we include these details in the ‘Fit’ section.

What if I don’t know my size?

Aren’t sure of your measurements? No worries! Follow our simple step by step guide to determining your measurements, and you’ll be ready to shop online confidently in a pinch! 

Why isn’t my size showing in the size dropdown menu? 

Once a size is sold out, it will no longer show in the size drop down menu. 😢 

I have a specific question related to how a certain product fits. Can you help? 

We sure can! Reach out to us at hello@shopcreativemuse.com with your question/s. A couple things to note:

• Make sure you check out the ‘Fit’ section of the product page for extra details regarding sizing. If something fits large or small, this is where we let you know. We also try to include the model’s size info in this section to help you gauge how the item will fit on you.
  
• if you contact us with questions about an item, make sure you include the item name in the subject line of your email, to help us expedite an answer for you. 
  

Can I just order multiple sizes and return the one/s that don’t fit? 

We totally get wanting to find your perfect fit! That’s why we provide detailed size charts, fit notes on every product page, and measurement tips to help you choose with confidence. If you’re unsure, please take a peek at those first—or reach out, we’re happy to help!

Because our inventory is limited, we ask that you order thoughtfully rather than buying multiple sizes just to return the extras. If you order two or more sizes of the same item and send any back, a restocking fee of $20 per returned item will be deducted from your return credit. This helps keep all sizes available for shoppers who are ready to grab their perfect fit.

And just a reminder—sale items are always final sale.

Need extra help? Check out our detailed blog articles for guidance on taking your measurements, understanding fit and style , and choosing fabrics to make your shopping experience seamless!

View our blog articles here

How to Place an Order

When you're ready to complete your order, click "Checkout" from within your shopping cart and follow the prompts. 

Please Note: We offer free local delivery on orders over $100.00 with a delivery address within 5 km of downtown Kelowna, BC. If you wish to have your order delivered rather than having it shipped to you, please select this option at checkout to avoid being charged a shipping fee.

We are unable to refund shipping fees once an order has been processed. 

Payment Options

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Visa Debit and instant payment methods including Google Pay and Apple Pay.

At this time, we do not accept Paypal.

Why don’t you offer a ‘Buy Now, Pay Later’ service like Afterpay or Klarna?

Because we actually care about you. We’re all for treating yourself, but not at the cost of piling up debt that lingers long after the excitement fades. Our philosophy? Buy what you love, when it makes sense for you—guilt-free, stress-free, and on your terms.

Can I change or cancel my order?

No. Unfortunately, once an order has been processed, we’re unable to make any changes or cancellations.

We’re unable to add additional items to orders once they have been submitted, however, you may place another order, and if your first order hasn’t shipped yet, we might be able to combine everything into a single shipment to save you some money. Contact us at hello@shopcreativemuse.com promptly to make this request. 

When will my credit card be charged?

Your credit card is charged when your order ships.

What international taxes, duties, etc. do I have to pay?

International orders may be subject to import duties and taxes assessed by local governments. Because these fees are not collected by us, we are unable to calculate what they might be, and they will not be included in your order total.

Do you offer free shipping?

Yes! We offer free standard shipping on orders of $150.00 (before tax) or more within Canada and the United States.

If I spend less than $150.00, how much does shipping cost?

Our standard shipping rates are among the best you'll find—unlike most retailers, we offer a fair sliding scale rather than flat fees on all orders.

🌟 Shipping Rates*: 🌟

• Orders under $50: $15 shipping
• Orders $50-$100: $10 shipping
• Orders $100-$150: $5 shipping
• Orders over $150: Free shipping

The corresponding shipping rate will automatically be applied to your order at checkout based on the subtotal of your order. 

* Shipping Rate Notice

During certain promotional events our shipping fees may be adjusted on account of the significant discounts already being offered. We reserve the right to modify shipping rates as needed during such promotions. Any interim adjustments to our standard shipping rates will be noted in the announcement bar at the top of the screen on our homepage.

I live in the Kelowna, B.C. area—do you offer local delivery?

Yes! We offer free local delivery on orders over $100.00 with a delivery address within a 5 km radius of downtown Kelowna, B.C.!

If your order qualifies, and you would like to have it delivered rather than shipped to you, please select this option at checkout to avoid being charged a shipping fee.

How will my order be shipped?

We partner with a number of reputable carriers and always choose the option that provides the fastest delivery window for your location. The carrier used for your order may vary based on your address, as some carriers do not service certain areas or may have longer transit times.

Most often, we ship with UPS and Purolator. Canada Post and USPS are typically only used when no other options are available. Rest assured, we always prioritize speed and reliability to get your order to you as quickly as possible!

When will my order ship?

We make every effort to ship orders as quickly as possible because we know you want your stuff! On business days, orders placed before noon usually ship out the same day. Orders placed after 12 pm typically ship the next business day.

To estimate when your package will arrive, count the business days starting the day after your package ships (If your order ships on a Tuesday, Wednesday would be the first business day in transit).

Note: Add one business day to your estimated arrival date if a holiday occurs while your package is in transit.

How do I track my order?

As soon as your order ships, you will receive a shipping confirmation email containing tracking information for your package. This email will be sent to the same email address you provided at checkout. 

If you don’t receive a shipping confirmation email, check your Spam or Junk Mail folder and add hello@shopcreativemuse.com to your safe senders list. 

Click the "Track My Order" button and you'll be able to follow your package all the way to your doorstep!

My order is late—where is it?

In most cases, delayed deliveries are the result of unforeseen circumstances outside the control of the carrier, i.e., bad weather, or a higher volume of shipments which can occur for a number of reasons, etc. It is very rare for an order to be delayed more than two days after the anticipated delivery date.

Once your order has shipped, Creative Muse has no control over the delivery timeline. All inquiries about delivery must be made through the shipping carrier.

Contact information for our Shipping Carriers:

• UPS: www.ups.com/ca/en/support/contact-us.page
• Purolator: www.purolator.com/en/resources-support/contact-us
• Canada Post: www.canadapost-postescanada.ca/cpc/en/support.page
• USPS: https://faq.usps.com/s/article/Delayed-Mail-and-Packages

What are the international taxes, duties, etc. that I have to pay?

International orders may be subject to import duties and taxes assessed by local governments. Because these fees are not collected by us, we are unfortunately unable to calculate what they might be.

Where do you ship to?

At this time we ship to Canada and the United States.

What is your return policy?

We want you to love your Creative Muse purchase! Should you have a concern with an item in your order, please contact us at hello@shopcreativemuse.com, within five days of receiving your order. 

Please include your order number and 'Return Request' in the subject line of your email.

In the body of your email, include details, and photo/s (if applicable). Once we have determined the item/s is/are eligible for return, you will receive a return authorization from us via email.

Do not send items back until you have obtained a return authorization from us.

Items that are authorized for return must be shipped back to us using a traceable shipping service. Creative Muse does not cover the cost of return shipping.

Once we receive and inspect your return, your refund will be issued in the form of store credit that you may use toward a new order. The credit will be sent to the email address associated with the originating order.  

Are there any restrictions on what can be returned?

Yes. The following merchandise is not eligible for return:

• jewelry,
• intimate apparel + hosiery,
• seasonal/holiday items,
• products featuring Creative Muse art, and
• sale items.

Additional exceptions may apply. 

Do you offer an extended holiday return policy?

Yes! To help with your holiday gift shopping, we offer an extended returns period every Holiday Season!

Items eligible for return that are ordered between November 15th and December 14th may be authorized for return until January 15th, subject to the same terms, conditions, and processes of our Returns Policy outlined above.

Part of my order is missing, damaged, or I received the wrong item/s.

Please inspect your package as soon as you receive it. If you are missing an item, received an item in error, or discover an item that is damaged, promptly inform us by email at hello@shopcreativemuse.com.

Reports of missing, damaged and/or wrong items must be received by us within 5 days of delivery of your order. 

Please include your order number in the email subject line, and attach photographs whenever possible. 

Are you a Canadian company?

Absolutely! Creative Muse is proudly 100% Canadian!

Who Owns Creative Muse?

Creative Muse is the brainchild of a dynamic mother-daughter duo—Jenavive and Carole Holmes—who live and breathe creativity, fashion, and a serious love for statement style.

Carole is a powerhouse entrepreneur who’s built multiple businesses, including a multi-site senior’s housing organization with 250+ employees (talk about boss energy!).

Jenavive and Carole have been business partners for over 20 years now, and when COVID hit in 2020, they decided to blend their passion for art and fashion—and Creative Muse was born!

After three years of running a physical store in Kelowna, BC, alongside their online shop, they chose to go all-in on e-commerce, making their bold, standout fashion accessible to women everywhere—including those in small towns where great style is hard to find.

These days, Jenavive runs the show, while Carole enjoys some well-earned freedom in retirement. But don’t worry—when it comes to picking the most fabulous pieces for each season, they’re still a team. Because let’s be real, curating statement fashion together? Best Mother-Daughter Activity. Ever.

Where are you located?

Our main office and fulfillment center are based in Kelowna, B.C., the largest city in British Columbia’s beautiful Okanagan Valley.

How do I contact you if my question isn’t answered here?

You may contact us at any time by email, to hello@shopcreativemuse.com.

Is my information safe on your website? What do you do with it?

Yes, your information is safe with us! We take your privacy and security seriously and are committed to protecting all personal information you share with Creative Muse.

When you enter your credit card number on our website, that information is encrypted using secure socket layer technology (SSL). Your credit card information is temporarily held on our server in encrypted form just until your order has been processed. Creative Muse employees do not have access to your credit card information. We never store passwords, PIN data or security codes.

Other personal information you share with us, such as your email address, home address, and phone number is used internally for the purposes of conducting business with you, and is never disclosed to third parties without your consent.

We use email to communicate with you about new products and promotions throughout the year. 

More information on our Privacy practices is provided in our Privacy Policy. 

How do I remove myself from your email list?

Although we certainly don't want to see you go, you have the ability to opt out of our marketing communications at any time by clicking the 'Unsubscribe' link at the bottom of our emails.  

It may take up to 7 days for the system to process your opt out request. Thereafter you will only receive email from Creative Muse regarding any orders you may place.