Selection Online vs. the Retail Store

At this time, our website offers most of what we carry in store, with certain exceptions. We are still a fairly young business, and it has taken time to build our online catalogue. We are very pleased to inform you that you can now order almost everything the store carries on our website! 

The expansion of our online boutique is ongoing, and new items continue to be introduced every week!

If you are able to, we encourage you to visit our retail store in Kelowna, BC as we love to meet our customers! 

If there is a specific product you would like to see on our website, please send us an email to hello@shopcreativemuse.com with your suggestion, including as much detail and/or photographs as possible.

Your input is greatly valued as Creative Muse continues to evolve!  

How to Place an Order

Place the item/s you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product listing. When you're ready to complete your order, click "Checkout" from within your cart and follow the instructions. 

Please Note: We offer free pick up on all local online orders. If you wish to pick up your order in our store rather than having it shipped to you, please select this option at checkout to avoid being charged a shipping cost. We are unable to refund this amount once an order has been processed. 

Payment Options

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Visa Debit and instant payment methods including Google Pay and Apple Pay.

At this time, we do not accept Paypal.

What does it mean when my order says "Processing"?

This means that we have received your order and are somewhere in the multi-step process of preparing your order for shipment. Steps in this process include processing your order for payment authorization, and batching, picking and packing your order for shipment. It can also mean that your order is being "staged" while we wait for an out of stock item to arrive.

How do I make sure I order the right size?

Please consult the sizing charts provided in the product listings. Our size charts are specific to individual products so be sure to refer to the specific guidelines for each wearable item you would like to order.

if you do not know your measurements, we wrote a comprehensive step by step guide to taking your pertinent measurements in preparation for online shopping that can assist you in this process! 

Order Cancellations & Modifications

If your order contains custom items, unfortunately we are unable to accept cancellations once your order has been submitted. Items that are held in inventory may be cancelled in writing by email up to one day before the item/s ship. To cancel an order that has not yet shipped, contact hello@shopcreativemuse.com. Please include your order number in the email subject line.

Unfortunately we are unable to cancel items that have already shipped out.

At this time, we're unable to add additional items to existing orders or substitute individual items (unless we determine this is necessary). To order additional items after your order has been submitted, please place a new order. 

When will my credit card be charged?

Your credit card will be charged when (the first item in) your order ships.

Part of my order is missing or I received the wrong item/s.

Please inspect your package as soon as you receive it. If you are missing an item or received an item in error, please promptly inform us by email at hello@shopcreativemuse.com. Please include your order number in the email subject line. Reports of order discrepancies must be received by Creative Muse within one week (seven days) of delivery. 

What are the international taxes, duties, etc. that I have to pay?

All international orders may be subject to import duties and taxes assessed by local governments that may be due upon delivery. Because these fees are not collected by us, we are unable to calculate what they might be, and they are not included in your order total.

How will my order be packaged?

Artwork  is rolled in tissue and carefully packaged in a sturdy mailing tube to prevent damage during transit.

Other items are protected with appropriate materials to ensure they will make it to you safely.

Rest assured, if your order contains a combination of different items, each item will be appropriately packaged for transit, and you will not be charged additional shipping if your order ships in more than one piece.

I ordered a print. How do I ensure it is not damaged when I unpack it?

Great question! We ship all prints and posters in sturdy mailing tubes. When you receive your order, there will be a bright label on the mailing tube indicating which end you should open. Pull the cap off the tube, and you will see a tissue paper 'pull tab'. Carefully pull down on the tab to remove the artwork from the tube.

If you intend to flatten the artwork prior to framing, we strongly urge you to use the enclosed tissue paper to protect both sides of the artwork from damage / marking. Always lay the print/poster on a smooth hard surface to flatten, such as a large table or desk. Carpets, mattresses and other similar soft surfaces are likely to damage the artwork. Placing anything much heavier than a phone book on top of your artwork is not recommended. 

 

Do you provide free shipping?

Yes! We offer free standard shipping on orders of $150.00 or more within Canada and the United States.

I don't need my order shipped. Can I pick it up in your store?

Yes, you can! We offer free in store pick up on all local online orders, usually the same day depending on the time of day you place your order. 

Please select this option at checkout to ensure you are not charged for shipping. We will email you when your order is ready for pick up at the store.

How will my order be shipped?

We offer standard shipping by Canada Post and/or the United States Postal Service.

How much do I have to pay for shipping?

A flat rate of $15.00 will apply to all orders totaling less than $150.00, for shipping within Canada and the U.S.. This fee will be waived on orders over $150.00.  

When will my order ship?

We make every effort to ship orders as quickly as possible because we know you want your stuff! Most orders ship out the next business day after you submit your order, assuming all items are in stock.

Special order / not in stock items are procured upon order. Generally, such items will be ready to ship 5-7 days after your order processes. This time frame may fluctuate based on factors outside our control. Thank you for understanding! 

To estimate when your package will arrive, count the business days starting the day after your package ships (If your order ships on a Tuesday, Wednesday would be the first business day in transit).

Note: Add one business day to your estimated arrival date if a holiday occurs while your package is in transit.

How do I track my order?

Once your order ships, you'll get a shipping confirmation email sent to the email address that you provided at checkout. Click the "Track My Order" button and you'll be able to follow your package all the way to your doorstep!

For orders encountering delays, in most cases, the package will arrive only a day or two outside of the expected timeline.

What are the international taxes, duties, etc. that I have to pay?

All international orders may be subject to import duties and taxes assessed by local governments that may be due upon delivery. Because these fees are not collected by us, we are unfortunately unable to calculate what they might be.

Where do you ship to?

At this time we ship to Canada and the United States.

What is your return policy?

We want you to love your Creative Muse purchase! Should you have a concern with an item in your order, please contact us at hello@shopcreativemuse.com, within five days of receiving your order. Include your order number, and the details of your concern, (including photograph/s, if applicable) in your email. Your specific concern will be handled on an individual basis. Do not send items back to us without first following the above procedure. 

The following merchandise is considered final sale and is not eligible for return: artwork + products featuring Creative Muse art, jewellery, intimate apparel + hosiery, bedding, art classes, seasonal/holiday items, and sale/clearance items. Additional exceptions may apply at our sole discretion. 

Approved returns must be shipped back to us using a traceable shipping service. The return cost of shipping is the responsibility of the customer. Refunds are issued in the form of store credit. At this time we are unable to provide refunds. 

I love your art, do you do custom work?

We welcome inquiries for business to business projects, i.e., campaigns, etc. Please contact us with a description of the project. Please note we do not take custom orders for personal projects.

Do the images on your site accurately represent what I will be sent?

We strive for a high degree of image accuracy. However, in some cases, the visual representation may be approximate. Occasionally, minor modifications occur between printing runs.

How accurate are the item dimensions listed on your web pages?

The dimensions of images on our site are very accurate, but due to industry standards, sizes can vary slightly up to (1½"). If you have any concerns please contact us.

What's the difference between a Poster and a Print?

Usually the main difference is that posters are printed on a lighter weight paper.

Why are the prices of your prints and posters not standardized?

There are a number of factors that go into determining the price of art prints and posters. Prices are not standard for a number of reasons:

• Typically, prints are printed on a higher grade of paper so they are heavier and often have more texture.
• Our prints and posters come in a wide variety of sizes.
• Some of our prints are limited edition, so only a finite number of each are made available for sale.
• Certain pieces involve different processes that necessitate a different cost.
• Some posters contain a combination of a number of different paintings.

Where are you located?

We are based in the beautiful Okanagan Valley of British Columbia, Canada.

Where do the materials come from that are used to create your art?

Art supplies are all sourced locally.

How do I contact your company if my question isn’t answered here?

You may contact us at any time by email, to hello@shopcreativemuse.com.

Is my information safe on your website? What do you do with it?

We are committed to protecting your privacy. When you enter your credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL) and we store your credit card number in encrypted form for a limited amount of time, and our employees do not have access to this information. We do not store PIN data or security codes.

Under no circumstances do we rent, trade or share your email address with any other company for their marketing purposes without your consent. We use your personal information for internal purposes such as processing and keeping you informed of your order. You may receive information from us about new products and promotions on our site. For more information, please see our Privacy Policy.

How do I remove myself from your email list?

Although we would hate to see you go, if you are no longer interested in our newsletters or other special announcements, you may opt out of receiving marketing emails by emailing from the subscribed email address to hello@shopcreativemuse.com with REMOVE in the subject line. Your request will be processed within 7 business days and thereafter we will only contact you as is necessary regarding any orders you may place.