Selection Online vs. the Retail Store

We are still a fairly young business, and it has taken time to build our online collections. We are very pleased to inform you that you can now order almost everything we carry in the store, on our website! 

The expansion of our online boutique is ongoing, and new items continue to be introduced every week!

If you are able to, we encourage you to visit our retail store in Kelowna, BC as we love to meet our customers! 

If there is a specific product you would like to see on our website, please send us an email to hello@shopcreativemuse.com with your suggestion, including as much detail and/or photographs as possible. 

Your input is greatly valued as Creative Muse continues to evolve!  

How to Place an Order

Place the item/s you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product listing. If you are ordering clothing, you will need to select the size you wish to order before you can add the item to your cart. Please refer to the size guides provided within the product listing when ordering, to ensure the best fit. Please note that sizes vary considerably from one brand and one style to another, so we provide very specific size charts to correspond with individual styles and brands, within each product listing to assist you in selecting the best size. 

We have also published a few detailed blog articles to assist you with shopping for clothing on our site. We encourage you to view these articles for guidance on taking your measurements in preparation for shopping, as well as helpful information on fabrics, fit and style etc.  

View our blog articles here

When you're ready to complete your order, click "Checkout" from within your cart and follow the instructions. 

Please Note: We offer free pick up on all local online orders. If you wish to pick up your order in our store rather than having it shipped to you, please select this option at checkout to avoid being charged a shipping fee. We are unable to refund shipping fees once an order has been processed. 

Payment Options

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Visa Debit and instant payment methods including Google Pay and Apple Pay.

At this time, we do not accept Paypal.

What does it mean when my order says "Processing"?

This means that we have received your order and are somewhere in the multi-step process of preparing your order for shipment. Steps in this process include processing your order for payment authorization, and batching, picking and packing your order for shipment. It can also mean that your order is being "staged" while we wait for an out of stock item to arrive.

How do I make sure I order the right size?

Please consult the sizing charts provided in the product listings. Our size charts are specific to individual products so be sure to refer to the specific guidelines for each wearable item you would like to order. 

Also refer to the 'Fit' section within the product description of each wearable item for details on how the item fits. If a certain style happens to run large, for instance, you will find this information here. 

if you do not know your measurements, refer to our comprehensive step by step guide to taking your pertinent measurements in preparation for online shopping to assist you in selecting the right size. 

If you have any questions about certain product/s and aren't sure which size you should order, contact us at hello@shopcreativemuse.com with your concern. Please include your phone number in your inquiry as it may be easier for us to respond by phone. 

We always try items on as they arrive to understand how they fit so we can pass important info on to our customers!

Order Cancellations & Modifications

If your order contains custom items, unfortunately we are unable to accept cancellations once your order has been submitted. Items that are held in inventory may be cancelled in writing by email up to one day before the item/s ship. To cancel an order that has not yet shipped, contact hello@shopcreativemuse.com. Please include your order number in the email subject line.

Unfortunately we are unable to cancel any orders that have already shipped out.

We're unable to add additional items to existing orders or substitute individual items (unless determined necessary - in which case we will be in touch with you to discuss). If you wish to order additional items after your order has been submitted, simply place a new order. 

When will my credit card be charged?

Your credit card will be charged when your order ships.

What are the international taxes, duties, etc. that I have to pay?

International orders may be subject to import duties and taxes assessed by local governments. Because these fees are not collected by us, we are unable to calculate what they might be, and they are not included in your order total.

Do you provide free shipping?

Yes! We offer free standard shipping on orders of $150.00 or more within Canada and the United States.

I don't need my order shipped. Can I pick it up in your store?

Yes, you can! We offer free in store pick up on all local online orders. If your order is placed by noon on business days, it will usually be ready for pick up the same day, with some exceptions. 

Please select local pickup at checkout to ensure you are not charged for shipping. We will email you when your order is ready for pick up at the store.

How will my order be shipped?

We offer standard shipping by Canada Post, UPS and/or the United States Postal Service.

How much do I have to pay for shipping?

We introduced our sliding rate scale on May 22, 2024, designed to make ordering from us even more convenient and affordable, especially for those smaller purchases!

Previously, we offered a flat rate of $15 for orders under $150 and free shipping for orders over $150. But now, we're giving you more flexibility and savings.

🌟 New Shipping Rates: 🌟

• Orders under $50: $15 shipping
• Orders $50-$100: $10 shipping
• Orders $100-$150: $5 shipping
• Orders over $150: Free shipping

The applicable shipping rate will automatically be added to your cart at checkout based on the subtotal of your order. 

When will my order ship?

We make every effort to ship orders as quickly as possible because we know you want your stuff! Most orders ship out the next business day after you submit your order, assuming all items are in stock.

To estimate when your package will arrive, count the business days starting the day after your package ships (If your order ships on a Tuesday, Wednesday would be the first business day in transit).

Note: Add one business day to your estimated arrival date if a holiday occurs while your package is in transit.

How do I track my order?

As soon as your order ships, you will receive a shipping confirmation email containing tracking information for your package. This email will be sent to the same email address you provided at checkout. Please note, tracking information may take up to 48 hours to appear after your package has been scanned in by the carrier. 

If you don’t receive a shipping confirmation email, check your Spam or Junk Mail folder and add hello@shopcreativemuse.com to your safe senders list. 

Click the "Track My Order" button and you'll be able to follow your package all the way to your doorstep!

For orders encountering delays, in most cases, the package will arrive only a day or two outside of the expected timeline.

What are the international taxes, duties, etc. that I have to pay?

International orders may be subject to import duties and taxes assessed by local governments. Because these fees are not collected by us, we are unfortunately unable to calculate what they might be.

Where do you ship to?

At this time we ship to Canada and the United States.

What is your return policy?

We want you to love your Creative Muse purchase! Should you have a concern with an item in your order, please contact us at hello@shopcreativemuse.com, within five days of receiving your order. Please include your order number and 'Return Request' in the subject line of your email. Include details, and photograph/s (if applicable), in your email. If we determine the item/s is/are eligible for return, you will receive a return authorization from us via email. Do not send items back to us without first following the above procedure. 

The following merchandise is not eligible for return: artwork + products featuring Creative Muse art, jewellery, intimate apparel + hosiery, art class registration, seasonal/holiday items, and sale items. Additional exceptions may apply at our sole discretion. 

Approved returns must be shipped back to us using a traceable shipping service. The return cost of shipping is your responsibility. Refunds are issued in the form of store credit that may be used towards future purchases. 

Part of my order is missing, damaged, or I received the wrong item/s.

Please inspect your package as soon as you receive it. If you are missing an item, received an item in error, or discover an item that is damaged, promptly inform us by email at hello@shopcreativemuse.com. Please include your order number in the email subject line, and attach photographs where appropriate. Reports of missing, damaged and/or wrong items must be received by us within 5 days of delivery of your order. 

Where are you located?

We are based in the beautiful Okanagan Valley of British Columbia, Canada.

How do I contact your company if my question isn’t answered here?

You may contact us at any time by email, to hello@shopcreativemuse.com.

Is my information safe on your website? What do you do with it?

We are committed to protecting your privacy. When you enter your credit card number on our order forms, we encrypt that information using secure socket layer technology (SSL) and we store your credit card number in encrypted form for a limited amount of time, and our employees do not have access to this information. We do not store PIN data or security codes.

Under no circumstances do we rent, trade or share your email address with any other company for their marketing purposes without your consent. We use your personal information for internal purposes such as processing and keeping you informed of your order. You may receive information from us about new products and promotions on our site. For more information, please see our Privacy Policy.

How do I remove myself from your email list?

Although we would hate to see you go, if you are no longer interested in our newsletters or other special announcements, you may opt out of receiving marketing emails by emailing from the subscribed email address to hello@shopcreativemuse.com with REMOVE in the subject line. Your request will be processed within 7 business days and thereafter we will only contact you as is necessary regarding any orders you may place.