How do I select items on your website?

On the product page/s, place the item/s you wish to order in your shopping cart by clicking the "Add to Cart" button. If you wish to order more than one unit of an item, adjust the quantity first, and then click 'Add to Cart'. 

To add clothing to your cart, you need to select the size you wish to order before you can add the item to your cart. To do this, click the size dropdown menu and select the correct size, and then click 'Add to Cart'. If your size does not show in the size drop down menu, it means that it is sold out. 

How do I make sure I order the right size?

Our sizing charts are tailored to individual items, so be sure to check the specific chart for each piece you’re eyeing. Also, don’t miss the "Fit" section in the product description for extra details on how the item fits. If a style runs large or has a unique fit, this is where you’ll find those details.

Don’t know your measurements? No worries! Follow our simple step by step guide and you’ll be ready to shop online confidently in a pinch! 

Not sure which size to order or have questions about a product? Reach out to us at hello@shopcreativemuse.com, and don’t forget to include your phone number—sometimes it’s easier for us to help you over the phone.

We’re all about making sizing simple for you. As new styles arrive, we always make a point of trying everything on ourselves so we can share insights about how things fit to make shopping a bit easier for you! 

When ordering clothing, be sure to check the size chart on the product page to find the size that most closely aligns with your measurements. Sizing can vary widely between brands and styles, so always refer to the specific size chart of each item you’d like to order. Once you’ve found your size, select it from the dropdown menu on the product page, and then add the item to your cart.

Need extra help? Check out our detailed blog articles for guidance on taking your measurements, understanding fit and style , and choosing fabrics to make your shopping experience seamless!

View our blog articles here

How to Place an Order

When you're ready to complete your order, click "Checkout" from within your shopping cart and follow the prompts. 

Please Note: We offer free pick up on all local online orders. If you wish to pick up your order in our store rather than having it shipped to you, please select this option at checkout to avoid being charged a shipping fee. We are unable to refund shipping fees once an order has been processed. 

Payment Options

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Visa Debit and instant payment methods including Google Pay and Apple Pay.

At this time, we do not accept Paypal.

Can I change or cancel my order?

Contact us at hello@shopcreativemuse.com as soon as possible after placing your order! If your order hasn’t shipped yet, we’ll do our best to help. Be sure to include your order number in the email subject line.

Once an order has been packed or shipped, we’re unable to make changes or cancellations.

We’re unable to add additional items to orders once they have been submitted, however, you may place another order, and if your first order hasn’t shipped yet, it may be possible for us to combine everything into a single shipment, which would save you some money. Contact us at hello@shopcreativemuse.com promptly to make this request. 

When will my credit card be charged?

Your credit card is not charged until your order ships.

What international taxes, duties, etc. do I have to pay?

International orders may be subject to import duties and taxes assessed by local governments. Because these fees are not collected by us, we are unable to calculate what they might be, and they will not be included in your order total.

 

Do you offer free shipping?

Yes! We offer free standard shipping on orders of $150.00 (before tax) or more within Canada and the United States.

If I spend less than $150.00, how much does shipping cost?

We introduced our sliding rate scale on May 22, 2024, designed to make ordering from us even more convenient and affordable, especially for those smaller purchases!

Previously, we offered a flat rate of $15 for orders under $150 and free shipping for orders over $150. But now, we're giving you more flexibility and savings.

🌟 New Shipping Rates: 🌟

• Orders under $50: $15 shipping
• Orders $50-$100: $10 shipping
• Orders $100-$150: $5 shipping
• Orders over $150: Free shipping

The corresponding shipping rate will automatically be applied to your order at checkout based on the subtotal of your order. 

I don't need my order shipped. Can I pick it up?

Yes, you can! We offer free in-store pick up on all local online orders. If your order is placed by noon on business days, you will usually be able to pick it up the same day, with some exceptions. 

If you wish to pick up your order in our store rather than having it shipped to you, be sure to select this option at checkout.

We will email you when your order is ready for pick up.

How will my order be shipped?

Most orders are shipped via UPS or Purolator.

Some rural delivery addresses are not serviced by UPS or Purolator. If this this is the case for you, your order will be shipped via Canada Post or USPS.

When will my order ship?

We make every effort to ship orders as quickly as possible because we know you want your stuff! On business days, orders placed before noon usually ship out the same day. Orders placed after 12 pm typically ship the next business day.

To estimate when your package will arrive, count the business days starting the day after your package ships (If your order ships on a Tuesday, Wednesday would be the first business day in transit).

Note: Add one business day to your estimated arrival date if a holiday occurs while your package is in transit.

How do I track my order?

As soon as your order ships, you will receive a shipping confirmation email containing tracking information for your package. This email will be sent to the same email address you provided at checkout. 

If you don’t receive a shipping confirmation email, check your Spam or Junk Mail folder and add hello@shopcreativemuse.com to your safe senders list. 

Click the "Track My Order" button and you'll be able to follow your package all the way to your doorstep!

My order is late—where is it?

In most cases, delayed deliveries are the result of unforeseen circumstances outside the control of the carrier, i.e., bad weather, or a higher volume of shipments which can occur for a number of reasons, etc. It is very rare for an order to be delayed more than two days after the anticipated delivery date.

Once your order has shipped, Creative Muse has no control over the delivery timeline. All inquiries about delivery must be made through the shipping carrier.

Contact information for our Shipping Carriers:

• UPS: www.ups.com/ca/en/support/contact-us.page
• Purolator: www.purolator.com/en/resources-support/contact-us
• Canada Post: www.canadapost-postescanada.ca/cpc/en/support.page
• USPS: https://faq.usps.com/s/article/Delayed-Mail-and-Packages

What are the international taxes, duties, etc. that I have to pay?

International orders may be subject to import duties and taxes assessed by local governments. Because these fees are not collected by us, we are unfortunately unable to calculate what they might be.

Where do you ship to?

At this time we ship to Canada and the United States.

What is your return policy?

We want you to love your Creative Muse purchase! Should you have a concern with an item in your order, please contact us at hello@shopcreativemuse.com, within five days of receiving your order. 

Please include your order number and 'Return Request' in the subject line of your email. In the body of your email, include details, and photo/s (if applicable). Once we have determined the item/s is/are eligible for return, you will receive a return authorization from us via email. Do not send items back to us without first following the above procedure. 

The following merchandise is not eligible for return: artwork + products featuring Creative Muse art, jewelry, intimate apparel + hosiery, seasonal/holiday items, and sale items. Additional exceptions may apply. 

Items that are authorized for return must be shipped back to us using a traceable shipping service. Creative Muse does not cover the cost of return shipping. Once we receive and inspect your return, your refund will be issued in the form of store credit that you may use toward a new order. The credit will be sent to the email address associated with the originating order.  

Do you offer an extended holiday return policy?

Yes! To help with your holiday gift shopping, we offer an extended returns period every Holiday Season. Items eligible for return that are ordered between November 15th and December 14th may be authorized for return until January 15th, subject to the same terms, conditions, and processes of our Returns Policy outlined above.

Part of my order is missing, damaged, or I received the wrong item/s.

Please inspect your package as soon as you receive it. If you are missing an item, received an item in error, or discover an item that is damaged, promptly inform us by email at hello@shopcreativemuse.com. Reports of missing, damaged and/or wrong items must be received by us within 5 days of delivery of your order. Please include your order number in the email subject line, and attach photographs whenever possible. 

Where are you located?

We are based in the beautiful Okanagan Valley of British Columbia, Canada.

How do I contact your company if my question isn’t answered here?

You may contact us at any time by email, to hello@shopcreativemuse.com.

Is my information safe on your website? What do you do with it?

Yes, your information is safe with us! We take your privacy and security seriously and are committed to protecting all personal information you share with Creative Muse.

When you enter your credit card number on our website, that information is encrypted using secure socket layer technology (SSL). Your credit card information is temporarily held on our server in encrypted form just until your order has been processed. Creative Muse employees do not have access to your credit card information. We never store passwords, PIN data or security codes.

Other personal information you share with us, such as your email address, home address, and phone number is used internally for the purposes of conducting business with you, and is never disclosed to third parties without your consent.

We use email to communicate with you about new products and promotions throughout the year. 

More information on our Privacy practices is provided in our Privacy Policy. 

How do I remove myself from your email list?

Although we certainly don't want to see you go, you have the ability to opt out of our marketing communications at any time by clicking the 'Unsubscribe' link at the bottom of our emails.  

It may take up to 7 days for the system to process your opt out request. Thereafter you will only receive email from Creative Muse regarding any orders you may place.