How do I select items on your website?

On the product page/s, place the item/s you wish to order in your shopping cart by clicking the "Add to Cart" button. If you wish to order more than one unit of an item, adjust the quantity first, and then click 'Add to Cart'. 

How do I make sure I order the right size?

Check the size chart on the product page to find the size that most closely aligns with your measurements. 

Sizing can vary widely between brands and styles, so always refer to the specific size chart of each item you’d like to order. Then, click the size dropdown menu, select the correct size, and click 'Add to Cart'. 

Our sizing charts are tailored to individual items, so be sure to check the specific chart for each piece you’re eyeing.

Also, don’t miss the "Fit" section on the product page for extra details on how the item fits. As new styles arrive, we always make a point of trying everything on ourselves so we can share insights about how things fit to make shopping a bit easier for you! If a style runs large or has a unique fit, we include these details in the ‘Fit’ section.

What if I don’t know my size?

No worries! Follow our simple step by step guide to determining your measurements, and you’ll be ready to shop online confidently in a pinch! 

Why isn’t my size showing in the size dropdown menu? 

Once a size is sold out, it will no longer show in the size drop down menu. 😢 

I have a specific question related to how a certain product fits. Can you help? 

We sure can! Reach out to us via our online chat feature, or by email at hello@shopcreativemuse.com with your question/s. A couple things to note: 

• Make sure you check out the ‘Fit’ section of the product page for extra details regarding sizing. If something fits large or small, this is where we let you know. We also try to include the model’s size info in this section to help you gauge how the item will fit on you.
  
• if you contact us with questions about an item, make sure you include the item name in the subject line of your email, to help us expedite an answer for you. 

Can I just order multiple sizes and return the one/s that don’t fit? 

We totally get wanting to find your perfect fit! That’s why we provide detailed size charts, fit notes on every product page, and measurement tips to help you choose with confidence. If you’re unsure, please take a peek at those first—or reach out, we’re happy to help!

Because our inventory is limited, we ask that you order thoughtfully rather than buying multiple sizes just to return the extras. If you order two or more sizes of the same item and send any back, a restocking fee of $20 per returned item will be deducted from your return credit. This helps keep all sizes available for shoppers who are ready to grab their perfect fit.

And just a reminder—sale items are always final sale.

Need extra help? Check out our detailed blog articles for guidance on taking your measurements, understanding fit and style , and choosing fabrics to make your shopping experience seamless!

View our blog articles here

How to Place an Order

When you're ready to complete your order, click "Checkout" from within your shopping cart and follow the prompts. 

Please Note: We offer free local delivery on orders over $100.00 with a delivery address within 5 km of downtown Kelowna, BC. If you wish to have your order delivered rather than having it shipped to you, please select this option at checkout to avoid being charged a shipping fee.

We are unable to refund shipping fees once an order has been submitted. 

Payment Options

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Visa Debit and instant payment methods including Google Pay and Apple Pay.

At this time, we do not accept Paypal.

Can I change or cancel my order?

No. Our warehouse works quickly and processes many orders so unfortunately, once an order has been submitted, we’re unable to make any changes or cancellations.

If you wish to order another item, if your first order hasn’t shipped yet, we might be able to combine everything into a single shipment to save you some money. Contact us at hello@shopcreativemuse.com promptly to make this request. 

When will my credit card be charged?

Your credit card is charged at the time of checkout.

What international taxes, duties, etc. do I have to pay?

International orders may be subject to import duties and taxes assessed by local governments. Because these fees are not collected by us, we are unable to calculate what they might be, and they will not be included in your order total.

Do you offer free shipping?

Yes! We offer free standard shipping on orders of $150.00 (before tax) or more within Canada and the United States.

If I spend less than $150.00, how much does shipping cost?

Our standard shipping rates are among the best you'll find—unlike most retailers, we offer a fair sliding scale rather than flat fees on all orders. 

The following rate scale applies to all Canadian provinces except Quebec, and all American states:

🌟 Shipping Rates*: 🌟

• Orders under $50: $15 shipping
• Orders $50-$100: $10 shipping
• Orders $100-$150: $5 shipping
• Orders over $150: Free shipping

The corresponding shipping rate will automatically be applied to your order at checkout based on the subtotal of your order. 

How much does it cost for shipping to Quebec?

Shipping to Quebec consistently costs us 30-40% more more per package than elsewhere. As a small independent business, we simply can’t afford to absorb those higher costs.

So here’s how we’ve structured it for our Quebec customers:

• Orders under $150: Flat $15 shipping

• Orders over $150: Shipping is free

We truly value our Quebec shoppers, and we hope you understand this is about keeping our pricing sustainable. 🫶🏼

Where does my order ship from? 

All orders are fulfilled by us (no third party or dropshipping services!) from our warehouse in Kelowna, BC. 

* Shipping Rate Notice

During certain promotional events our shipping fees may be adjusted on account of the significant discounts already being offered. We reserve the right to modify shipping rates as needed during such promotions. Any interim adjustments to our standard shipping rates will be noted in the announcement bar at the top of the screen on our homepage.

I live in the Kelowna, B.C. area—do you offer local delivery?

Yes! We offer free local delivery on orders over $100.00 with a delivery address within a 5 km radius of downtown Kelowna, B.C.!

If you would like your order delivered, please select this option at checkout to avoid being charged a shipping fee.

How will my order be shipped?

Most often, we ship with UPS and Purolator. Canada Post and USPS are typically only used when other options are not available. We always prioritize speed and reliability to get your order to you as quickly as possible.

When will my order ship?

We know you want your stuff! On business days, orders placed before noon may ship out the same day! Generally though, most orders ship the next business day.

How do I track my order?

As soon as your order ships, you will receive a shipping confirmation email containing tracking information. This email will be sent to the same email address you provided at checkout. 

Click the "Track My Order" button and you'll be able to follow your package all the way to your doorstep!

If you don’t receive a shipping confirmation email, check your Spam or Junk Mail folder and add hello@shopcreativemuse.com to your safe senders list. 

My order is late—where is it?

In most cases, delays are the result of circumstances outside the control of the carrier, i.e., bad weather, or high volume, etc.

Once your order has shipped, Creative Muse has no control over the delivery timeline. All inquiries about late delivery must be made through the shipping carrier.

Contact information for our Shipping Carriers:

• UPS: www.ups.com/ca/en/support/contact-us.page
• Purolator: www.purolator.com/en/resources-support/contact-us
• Canada Post: www.canadapost-postescanada.ca/cpc/en/support.page
• USPS: https://faq.usps.com/s/article/Delayed-Mail-and-Packages

What are the international taxes, duties, etc. that I have to pay?

International orders may be subject to import duties and taxes assessed by local governments. Because these fees are not collected by us, we are unfortunately unable to calculate what they might be.

Where do you ship to?

We ship to Canada and the United States.

What is your return policy?

We want you to love your Creative Muse purchase! Should you have a concern with an item in your order, please contact us at hello@shopcreativemuse.com, within five days of receiving your order. 

Please include your order number and 'Return Request' in the subject line of your email.

In the body of your email, include details, and photo/s (if applicable). Once we have determined the item/s is/are eligible for return, you will receive a return authorization from us via email.

Do not send items back until you have obtained a return authorization from us.

Items that are authorized for return must be shipped back to us using a traceable shipping service. Creative Muse does not cover the cost of return shipping.

Once we receive and inspect your return, your refund will be issued in the form of store credit to your customer account, and it never expires. Credit may be applied at checkout to any future order. 

Please note that store credit must be applied in full, towards a single order. 

Are there any restrictions on what can be returned?

Yes. The following merchandise is not eligible for return:

• jewelry,
• intimate apparel + hosiery,
• seasonal/holiday items,
  
• sale items.

Additional exceptions may apply. 

Why does the colour of my item look different than it did online?

Great question! We do our best to ensure that all of our product photos are clear, well-lit, and true to the actual item—but the way colours appear can vary depending on your device and screen settings. Brightness, contrast, and even the type of screen can all subtly affect how a colour looks.

We photograph all items in natural light and edit carefully to reflect the most accurate representation possible. Still, some slight variation in colour or style detail may occur in person, especially with textured fabrics, prints, or layered materials.

Rest assured, we take pride in showing you exactly what you’re getting. If you're ever unsure, feel free to reach out—we’re happy to help clarify!

Do you offer an extended holiday return policy?

Yes! To help with your holiday gift shopping, we offer an extended returns period every Holiday Season!

Items eligible for return that are ordered between November 15th and December 14th may be authorized for return until January 15th, subject to the same terms, conditions, and processes of our Returns Policy outlined above.

Part of my order is missing, damaged, or I received the wrong item/s.

Please inspect your package as soon as you receive it. If you are missing an item, received an item in error, or discover an item that is damaged, promptly inform us by email at hello@shopcreativemuse.com.

Reports of missing, damaged and/or wrong items must be received by us within 5 days of delivery of your order. 

Please include your order number in the email subject line, and attach photographs whenever possible. 

Why was shipping deducted from my return credit if I received free shipping on my order? 

Our free shipping offer is based on a minimum purchase of $150.00. When a return lowers your total below that amount, the order no longer qualifies for free shipping, so we adjust your return credit to reflect the correct shipping fee based on your revised order total.

Are you a Canadian company?

Absolutely! Creative Muse is proudly 100% Canadian!

Who Owns Creative Muse?

Creative Muse is the brainchild of a dynamic mother-daughter duo—Jenavive and Carole Holmes—who live and breathe creativity, fashion, and a serious love for statement style.

Carole is a powerhouse entrepreneur who’s built multiple businesses, including a multi-site senior’s housing organization with 250+ employees (talk about boss energy!).

Jenavive and Carole have been business partners for over 20 years now, and when COVID hit in 2020, they decided to blend their passion for art and fashion—and Creative Muse was born!

After three years of running a physical store in Kelowna, BC, alongside their online shop, they chose to go all-in on e-commerce, making their bold, standout fashion accessible to women everywhere—including those in small towns where great style is hard to find.

These days, Jenavive runs the show, while Carole enjoys some well-earned freedom in retirement. But when it comes to curating the most fabulous seasonal collections—that’s definitely a team effort! 

Where are you located?

Our main office and fulfillment centre are located in Kelowna, B.C., Canada.

How do I contact you if my question isn’t answered here?

You may contact us at any time using our instant chat feature online, or by email: hello@shopcreativemuse.com. 

Is my information safe on your website? What do you do with it?

Yes, your information is safe with us! We are committed to protecting all personal information you share with Creative Muse.

When you enter your credit card number on our website, that information is encrypted using secure socket layer technology (SSL). Your credit card information is temporarily held on our server in encrypted form just until your order has been processed. We never store passwords, PIN data or security codes.

Other personal information you share with us, such as your email address, home address, and phone number is used internally for the purposes of conducting business with you, and is never disclosed to third parties without your consent.

We use email to communicate with you about new products and promotions throughout the year. 

More information on our Privacy practices is provided in our Privacy Policy. 

How do I remove myself from your email list?

You may opt out of marketing communications by clicking the 'Unsubscribe' link at the bottom of any email.  

We kindly ask that you unsubscribe instead of marking our emails as spam. Marking legitimate emails as spam can have costly consequences for businesses. Please note that you are receiving our messages because you previously opted in and provided your consent.

It may take up to 7 days for the system to process your opt out request. Thereafter you will only receive email from Creative Muse regarding any orders you may place.