Shipping Policy
Shipping Policy
We’re here to get your order to you fast, affordably, and with as little hassle as possible. Below you’ll find everything you need to know about our shipping process, rates, and timelines.
Free Shipping
We offer FREE standard shipping on orders of $150.00 or more (before tax) within Canada and the United States.
Standard Shipping Rates (Canada & U.S.)
Unlike most retailers, we don’t believe in overcharging on shipping. We use a sliding scale to keep things fair:
For all Canadian provinces (except Quebec) and all U.S. states:
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Orders under $50: $15 shipping
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Orders $50–$100: $10 shipping
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Orders $100–$150: $5 shipping
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Orders over $150: FREE shipping
The appropriate shipping rate will be applied automatically at checkout based on your order subtotal.
Shipping to Quebec
Shipping to Quebec costs us significantly more than other regions, and as a small indie brand, we’ve had to structure things a little differently:
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Orders under $150: $15 flat rate shipping
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Orders $150+: FREE shipping
We deeply appreciate our Quebec customers and hope you understand that this helps keep our pricing sustainable across the board.
Shipping Rate Notice During Promotions
During major sales or promotions, shipping rates may be adjusted on account of the steep discounts already being offered. Any temporary changes to rates will always be noted in the announcement bar at the top of our homepage.
Local Delivery (Kelowna, B.C. area)
If you’re within a 5 km radius of downtown Kelowna, we offer FREE local delivery on orders over $100. Just select the Local Delivery option at checkout to skip shipping fees!
Carriers We Use
We ship using the most efficient option based on your location. Carriers may include:
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UPS
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Purolator
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Canada Post / USPS (used when other options aren’t available)
Processing Time
Orders placed before 12 p.m. (Pacific Time) on business days usually ship the same day. Orders placed after that will ship the next business day.
While we aim to ship fast, please allow up to 3 business days for processing during busy periods like sale events or holidays.
Tracking Your Order
As soon as your order ships, you'll receive an email with tracking info.
Didn’t get it? Check your Spam or Junk folders and add hello@shopcreativemuse.com to your safe senders list.
Late or Delayed Orders
Delays are rare—but if your package is late, it’s most often due to weather, high shipping volume, or carrier issues. If your tracking info hasn’t updated in a few days, reach out directly to the shipping provider:
International Duties & Taxes
If you're ordering from outside Canada, your order may be subject to import duties and taxes. These are assessed by local customs and are not collected by us, so we can’t predict or control the cost.
Where We Ship
We currently ship to Canada and the United States.
Questions About Returns or Exchanges?
You can find all the details about our return policies, exchanges, and more over on our FAQ page.